Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Breakout Furniture Direct customer service reviews
Super service, straight forward, helpful person when I had a query before ordering and phoned up. Item arrived in good time.
Thank you very much for taking the time to leave such great feedback of our service.
Teknik Kneeling Stool Wood
Great item as described :)
Easy to order from. Delivered really quickly. Great value!
Fantastic to hear, thank you very much for the really great review of our service & delivery.
Gentoo Echo Cantilever Chair with Arms
Super comfortable! Feels really well made
Good range at good prices, and good communication
Thank you very much for taking the time to leave such great feedback.
Dams Bulk Corner Desk with Twin Cantilever Legs - (w) 1600mm x (d) 1200mm & Desk High Pedestal
Good condition for second hand in new packaging with all fixings and spares. Easy to put together and good value.
Dams Flexi Rectangular 1600 x 800mm
A little wobbly, but I think it just needs a little adjustment. Good price and condition for second hand though
Dams Flexi Rectangular Table
Good value and condition for second hand
Dams Flexi 800 x 800mm
Good value and condition for second hand
'Ready Assembled Office Chair'
Not many companies do ready assembled furniture these days! Easy ordering of chair online. Delivered on time, and taken to room where required. Delivery men were friendly and professional.
Thank you for the great review of our service & delivery, it is very much appreciated.
Teknik Warwick Chair
Very good value, and very comfortable office chair.
'Quality Product, Good Price. Great Communications. Highly Recommend.'
First rate service. Kept up to date with order and delivery progress. Quality product (Gentoo Rectangular Desk with Twin Cantilever Legs). Easy to put together table, good clear instructions. Reasonable price. Already bought from them again. Highly Recommend.
Thank you very much for the really fantastic feedback and recommendation.
Gentoo Rectangular Desk with Twin Cantilever Legs - (w) 1400mm x (d) 800mm
Good quality materials. Easy to assemble. Good clear instructions. Good price. (Had bought a different table from another company at the same time, which was a big mistake - so many problems.) Glad we bought this table from Office Furniture Direct, so pleased bought another one. Will certainly use the company again.
'Board rubber'
Lovely product good price and great communication when I needed to amend my order - thank you so much
Thank you very much for your fantastic feedback of our service and communication.
Spaceright Large Wood Felt Chalk Duster
Lovely product looks solid
brilliant .will do again
Thank you very much for taking the time to leave us a really great 5 star review.
'Damaged during shipping'
Ordered a new desk it was damaged during shipping, packaging was really quite abysmal considering the value of the desk. The damage is quite considerable too, the desk is damaged on a number of edges and appears to be bent a bit as the screw holes on the legs are about 5mm out from the desk top. I have attached images of some of the damage to this review.
Thank you for taking the time to leave feedback.
I am very sorry to hear that your desk is damaged. We will of course investigate this for you. Upon delivery customers are requested to report any damages within 3 days to ensure that returns / replacements are arranged. If you call us on 01480 220311 we can hopefully sort this out for you.
We always check our feefo reviews and welcome any feedback, but I would suggest getting in touch with us first so that we are able to arrange a solution to any issues in a timely manner.
Gentoo Rectangular Desk with Twin Cantilever Legs - (w) 1600mm x (d) 600mm




Ordered a new desk it was damaged during shipping, packaging was really quite abysmal considering the value of the desk. The damage is quite considerable too, the desk is damaged on a number of edges and appears to be bent a bit as the screw holes on the legs are about 5mm out from the desk top. I have attached images of some of the damage to this review.
'Could do Better!'
Unit supplied without doors. Noticed by Courier.
Thank you for your feedback. I am very sorry that the delivery was supplied incorrectly for you. I have spoken to customer services and the doors have been sent out straight away today.
Dams Bulk Desk High Pedestal - (w) 426mm x (d) 600mm
What I expected - except for shade of Oak
Dams Bulk 1790mm High Standard Cupboard
Not the shade of Oak I was hoping for to match an existing Office Furniture Direct product.
'Good quality chair'
Service and item purchased. Delivery not so great! You book a delivery date on website and delivery company call to confirm date. I missed the call but called them straight back but couldn't get hold of anybody and no answering service. This resulted in not being able to deliver on my chosen day! There's no point choosing a day if you then have to choose a on the phone in my opinion. Other than that, I'm happy with my purchase.
Thank you very much for taking the time to leave great feedback on our service. I am sorry that the delivery was a little frustrating for you, but I'm afraid that so close to Christmas the couriers were under immense pressure with their deliveries and were struggling to keep up with the high demand. Under normal circumstances I can assure you that they are fantastic.
Dams Vantage 100 Operator Chair With No Arms
fair price for the product
'Fab product, staff and customer service'
Excellent service, delivery arrived much sooner than predicted and was kept informed all through their processes. Would use them again in a heartbeat
Thank you for the really great review of our service and delivery, it is very much appreciated.
Dams Bulk Corner Desk with Twin Cantilever Legs - (w) 1400mm x (d) 1200mm & Desk High Pedestal
Great quality product fab
'Wrong parts sent and no reply to my emails.'
Wrong legs sent with the desk and no reply to email.
Thank you for taking the time to leave feedback. Unfortunately we were closed for the christmas period and were only aware of this on our return early this week.
We can only apologise for this mistake and have sent off the correct legs; next-day delivery and hope that you are happy with you new desk once the legs are fitted.
Please let us know once you have recieved them and that everything is satisfactory for you.
Gentoo Corner Desk with Twin Cantilever Legs - (w) 1800mm x (d) 1200mm
Desk top is ok but without the correct legs it’s useless
Excellent service
Brilliant to hear, thank you very much for taking the time to leave such great feedback.
Very good quality product, quick delivery and helpful communication. Highly recommended
Thank you very much for the really great review of our service and for the recommendation.
Teknik Ambassador Reclining Chair
quality product, excellent and very good service
'Good product wit very pleasant customer service. Highly recommend!'
Prompt response. Good customer service. Very pleased.
Thank you for taking the time to leave such great feedback, it is very much appreciated.
Elite Matrix Rectangular Desk 1400 x 700mm
Good, stable desk. Very pleased with the quality.
brilliant service, they put up the desk at my home :)1
Fantastic to hear, thank you very much for the great review.
Elite Advance Rectangular Desk - Height Settable MFC Finish 2000 x 1000 x 650-850mm
great desk, would recommend
'Good customer service'
Unfortunately, one small part was missing. They responded my email within one hour and were going sort it out. very pleased.
Thank you very much for the really great review. I am very pleased that we were able to sort this out for you so efficiently.
'Excellent customer service and account management'
The customer service at the Spotted Penguin is infinitely better than that of many other online furniture resellers which I have experienced first hand and the account management and willingness to help is also second to none.
10/10 Spotted Penguin, especially Office Furniture Direct.
This is really fantastic to hear, thank you very much for your great review of our customer service team.
Gentoo Chiro Medium Back Operator Chair with Height Adjustable and Folding Arms
Excellent quality and value. Likely to become my goto/defacto office chair. 10/10
'Good quality. Quick delivery'
Good quality. Quick delivery
Great to hear, thank you very much for the fantastic review of our service and quick delivery.
Gentoo Rectangular Desk with Twin Cantilever Legs - (w) 1800mm x (d) 800mm
Good quality and easy to put together
'Office Desk for WFH'
Great service, ordered a desk to work from home on, price was very reasonable and was delivered on time and in a Covid-safe way. Would definitely recommend
Thank you very much for the really great review of our service and delivery.
'Good product'
Good product, good price and decent delivery times. The chair was easy to assemble and has helped with a achy back. Would buy from this company again.
Thank you very much for taking the time to leave such great feedback.
Gentoo Eclipse Plus 1 Lever Operator Chair without Arms
All good, would buy again
Good price, decent delivery and good quality product, easily assembled.
Thank you for the great feedback of your new desk, it is very much appreciated.
Dams Maestro 25 Rectangular Desk - (w) 1000mm x (d) 800mm
Good quality desk, easily assembled.
'Great product'
Great service and product on time delivery would definitely buy again
Thank you very much for the great review of our service, it is really fantastic to hear.
Gentoo Tall Narrow Under Desk Pedestal - (w) 300mm x (d) 550mm
Great service and product just what I needed
'No problem there.'
Straight forward purchasing process.
Thank you for taking the time to leave a positive review.
Dams Bulk 1790mm High Standard Cupboard
You get what you pay for. Instructions were difficult to follow and some pre-drilled holes in the instructions/pictures did not exist on the actual panels. Fastenings on the back panels did not insert easily and were not flush with the panel as a result.
Great product and all ran smoothly.
Fantastic to hear, thank you very much for the great review.
Gentoo Moore Deluxe Chair
Excellent product and just what was required,
'Perfect!'
Really easy to use website. Product exactly as described.
Thank you very much for taking the time to write such a great review of our service, it is greatly appreciated.
Gentoo Rectangular Desk with Twin Cantilever Legs - (w) 1600mm x (d) 600mm
Perfect product, excellent price and really easy to put together. Delivery was fast and will be using again for sure.
They were prompt with replies to questions and delivered on time
Thank you very much for the really great review of our service and prompt delivery.
Gentoo Bulk Rectangular Desk with Cantilever Legs - (w) 1200mm x (d) 800mm
well packaged for transport and assembled easily
Gentoo Bulk Mobile Pedestal 2 Drawers - (w) 430mm x (d) 500mm
well packaged, no real assembly other than screwing the coaster feet.
'Nice chair, sat on it now.'
Nice chair, sat on it now.
Fantastic, thank you very much for the great 5 star review.
Teknik Tek Stool
Nice chair, sat on it now.
'Professional in all adpects'
Accurate information regarding delivery, laptop up to date with information
Thank you very much for the really fantastic 5 star service and product review.
Gentoo Eclipse Plus 2 Chair With Height Adjustable Arms
Exactly as described. Comfortable and well made. The customising options made it just right for me. I can use it 8 hours a day whilst WFH and do not get any back or leg pain.
'No problems, quick delivery'
Speedy, efficient delivery. Arrived really early on delivery day. Everything was in the parcel as expected. Table required building, it wasn't already assembled, but we did expect this.
Thank you very much for your fantastic honest review of your delivery, we appreciate your comments.
Excellent service from start to finish came on time with no hassle. good quality smart looking table.
Brilliant, thank you very much for your really great feedback.
Dams Genoa Circular Dining Table With Trumpet Base 800mm Diameter
Brilliant table, base a little larger than expected for size of table but overall very nice table.**
Excellent service with very helpful staff.
Thank you very much for your really positive 5 star review of our service.
Gentoo Bulk Corner Desk with Twin Cantilever Legs & Desk High Pedestal - (w) 1600mm x (d) 1200mm
very good value for money
'Outstanding quality of furniture for the price.'
I am so impressed with the service and the quality of the furniture is outstanding for the price. I would highly recommend and would not hesitate to buy from this company again. I've bought office furniture in the past from numerous suppliers but I was amazed at the furniture when it arrived and in comparison this is 1st class.
Thank you very much for the absolutely fantastic 5 star review of your new Gentoo pedestal and your feedback of our service. We appreciate the time you have taken to write such wonderful comments.
Gentoo Tall Under Desk Pedestal - (w) 440mm x (d) 550mm
This furniture is quality made and it looks brilliant also it was also easy to assemble.
Gentoo Rectangular Desk with Twin Cantilever Legs - (w) 1400mm x (d) 600mm
Brilliant and easy to assemble. High quality desk for the price and woulsnt hesitate to recommend or buy from this company again.
'Good service Deliverd on time and well informed thanks and good quality'
very good nice desk good well made nice and strong good will use this firm again
Thank you very much for your great comments regarding our service and delivery and we look forward to hearing from you again.
They delivered on time! the customer service responds to messages on time.
Thank you for your wonderful review of both our service and your new Gentoo desk.
Gentoo Rectangular Desk with Twin Cantilever Legs - (w) 800mm x (d) 600mm
The desk is easy to set up and it is very sturdy. The purchase is worth it. Quick delivery
'Comfy work chair'
Delivery a bit late, but otherwise a great service and the chair perfect for working from home. A solid and comfy chair and no issues for a sensitive person either.
Thank you very much for taking the time to review our great service, it is very much appreciated.
'Item was as described'
Efficient service
Brilliant to hear, thank you very much for the great review.
Metalicon Kardo 700mm High Pole
The photo showed a base fitted but came without one wasn't a problem though.
'Square cable ports not set straight and flimsy.'
Delivery took exactly 4 weeks as expected and delivery guy was friendly.
Elite Flexi Rectangular Desk 1000 x 600mm
The desk itself was somewhat of a disappointment. The frame (legs) are good without fault and desktop seems of good build but does have a few rough edges (not really what you would expect but didn't bother me much). The biggest letdown was the square cable ports which sit on both far corners of the desk. They are very cheap and flimsy (the lid of one broke on the first day) and on my desk were not set straight, both are slanted to different degrees and this ruins the look of the desk. Given that I'm working from home and it took 4 weeks to receive the desk I didn't bother contacting the company with a complaint.
Fast and efficient
Thank you for the great review of our fast and efficient service.
Teknik Goliath Chair
Great chair but product details were wrong as it stated 35 stone as maximum weight but it’s actually 27 stone.
Good quality. Reasonable Price. Arrived on time and good communication.
That is really great to hear, thank you very much for the really positive review.
Gentoo Corner Desk with Panel End Legs - (w) 1600mm x (d) 1200mm
Good quality, exactly as described
'Good quality and easy to put together.'
Good quality and easy to put together,.
Thank you very much for the fantastic five star product review of your new Dams corner desk.
'Office furniture made easy.'
Excellent quality furniture at a fair price, quickly and securely delivered
Really fantastic to hear, thank you very much for taking the time to leave such great feedback.
Dams TR10 Rectangular Desk with Cable Managed Legs - (w) 1600mm x (d) 800mm
Easy to assemble, very robust and good build quality. Cable management features are really excellent.
'Really good experience'
Very efficient and helpful from start to finish providing advice on what I needed and communicating well throughout
Thank you for the really fantastic review of our service, delivery and communication, it is very much appreciated.
Elite Linnea Cable Risers
Really smart product and easy toninstall
Elite Linnea Steel Modesty Panel - 1560mm
All good product as expected and delivered ahead of time
Elite Linnea Cable Tray - 1270mm
Fits the desk well and easy to install
'Happy with Office Furniture Direct's service'
Pleased with purchase, which was delivered on time.
Thank you for taking the time to review both our service and your new comfy TC office club fabric chair.
TC Office Bulk Club Fabric Chair - Black Frame
Daughter very pleased with chair, well made and comfortable .
Happy with purchase.
'Quality product, delivered on time'
Good info on their website about specifications, good quality product which was delivered in the timeline they had quoted.
Thank you very much for your really great review of our service and new desk and pedestal, we appreciate your feedback greatly.
Dams Bulk Corner Desk with Twin Cantilever Legs - (w) 1400mm x (d) 1200mm & Desk High Pedestal
Quality product, good packaging and instructions
'Good service'
Delivery within a few days, product as described, easy to put together
Fantastic to hear, thank you very much for the great review.
Very nice cabinet
Brilliant to hear, thank you very much for leaving a review.
TC Office Bulk Desk High Pedestal 3 Drawers 600mm Deep
Very nice cabinet. Well made
Excellent service
Brilliant, thank you very much for your positive review of our service.
Metalicon Kardo Inverted Single Arm only – to convert single to twin
Great product - just what I needed
Metalicon Universal Laptop Holder Attachment
Great product - just what I needed
Metalicon Kardo Single Monitor Arm
Great product, just what I needed
Metalicon Kardo 550mm High Pole
Great product - just what I needed
Ordering online was simple. Delivered on time. Good quality furniture
'Highly recommended for great quality, solid office furniture.'
The Lavoro Advance motorised sit/stand desk I ordered arrived within a couple of days. While the boxes were a bit bashed, Office Furniture Direct had packed the materials so well that there was no damage to any components.
Directions for putting together the desk were extremely clear. You need two sizes of allen key, which aren't provided, but after years of dealing with flat-packed furniture, I had several lying around.
Amazingly, my only criticism of the whole build process was fitting the under-desk cable tray. If you don't have a long-length screw driver, the design of the tray makes fitting it incredibly tedious.
But overall, the desk is fantastic - clean, modern design, beautiful, high quality surface, solid build, smooth and quiet motors on the legs. I highly recommend Office Furniture Direct - great service.
'Great Service'
Fast efficient service and I use this company when I need furniture. More than happy to recommend them.
Great service. Quick turnaround
Dams Bulk Corner Desk with Twin Cantilever Legs - (w) 1400mm x (d) 1200mm & Desk High Pedestal
Just what we needed in the home office.
Good quality. Easy to put together. Drawers were already set up so that helped a lot.
Quick efficient service good product
Gentoo Filing Cabinet 3 Drawer
Good product came built and I thought it would be flat packed
Excellent service. Quality goods. Went together well
Dams Bulk Corner Desk with Twin Cantilever Legs - (w) 1400mm x (d) 1200mm & Desk High Pedestal
Sturdy, quality, went together easy
'Spot on'
great item and very good delivery
Dams Bulk Corner Desk with Twin Cantilever Legs - (w) 1400mm x (d) 1200mm & Desk High Pedestal
good quality and well made
'Teknik Goliath Duo Chair'
I paid for next day delivery, and it arrived as expected. It's a good strong, heavy duty chair that I was looking for. I'm a large man, and the width of the chair is bigger than most other office chairs, and the weight capacity is 170kg, which is a bonus for me.
All in all, no problems for me.
Teknik Goliath Duo Chair
I added was was said above.
Answered all my questions quickly, delivery was quick without issue.
Gentoo Lincoln Chair
Fabric is a bit scratchy and the seams on the back and seat are a bit painful, but both soften up after usage.
'Excellent customer support'
Great customer support
Teknik Comfort Height Adjustable Arms
Gets the job done, just barely fits under the table I have so all good
Teknik Ergo Comfort Air Chair
Good chair with plenty of customisation
'Easy to order'
Easy to order, quick response to the request.
Dams Steel Shelf For Use In Tambour Cupboards
Two of the shelves were very bent. I couldn't be bothered to contact them for a replacement so just bent them back, almost to how they should have been.
Very pleased with my purchase and overall service received. Had to chase up delivery but the sales team were really helpful and got it sorted straight away.
Dams Vantage 200 Operator Chair with Adjustable Arms
Comfortable office chair that meets my requirements. Easy and quick to assemble. Very happy with purchase.
'Satisfied customer.'
Good service. Quality product.
Gentoo Rectangular Desk with Twin Cantilever Legs - (w) 1600mm x (d) 600mm
Very satisfied with the desk. Looks good and is easy to put together.
'Good quality and the right money.'
Would recommend this company, delivered on time.
Dams Bulk Corner Desk with Twin Cantilever Legs - (w) 1600mm x (d) 1200mm & Desk High Pedestal
Great quality for good price
'Great chair and customer service.'
I am very please with my new chair. It arrived on time with no problems. It was easy to put together. The video instructions for use of the 3 levers was very helpful.
Gentoo Portland III Task Chair
I had a custom made chair via access to work when I was in paid work, I am funding this chair so couldn't stretch to an inflatable back so this chair is a good compromise.
Great service, quality product.
Gentoo Rectangular Desk with Twin Cantilever Legs - (w) 1200mm x (d) 600mm
Great service, quality product
'Teknik Nova mesh chair is great and service good.'
Service was good. I telephoned to check the item was in stock, ordered online and the chair was delivered a few days later.
Teknik Nova Mesh Chair
Teknik Nova Mesh chair. I already have one and needed another. Well made, well padded seat and comfortable. Used at home desk, not an exe chair.
Very efficient, trouble-free purchase and delivery
Teknik Ergo Comfort Chair
Good value office chair with excellent back support
Customer service team were very helpful when I inadvertently made a duplicate purchase.
Gentoo Mave Operator Chair
The office chair was easy to put together and is extremely comfortable. Just what I wanted!
'Very good'
As you would expect
Gentoo Ezra Chair
Nice quality chair easy assembly
'Delivery very quick delivery. Courier very helpful.'
Would recommend, very quick service. Easy to order online. Delivery as promised, within 1 day.
Dams Maestro Rectangular Desk with Panel End Leg - (w) 1200mm x (d) 800mm
Very good quality, great price, easy to assemble.
'A good service and I would buy through them again.'
Great website with lots of choice, and easy to purchase online. Good communication about delivery, especially as purchased during pandemic so restrictions were in place. A prompt and courteous delivery.
Gentoo Corner Desk with Twin Cantilever Legs - (w) 1600mm x (d) 1200mm
A good quality desk which is sturdily made. There are a decent number of cable tidy holes, more than in other similar desks. It was very easy to attach the legs and vanity boards. A great desk at a great price. I can recommend the desk and would definitely buy through them again.
All went great
Dams Bulk Corner Desk with Twin Cantilever Legs - (w) 1600mm x (d) 1200mm & Desk High Pedestal
Great desk, son happy....
Efficient ordering and contact and safe installation
Elite Norton A1 Plan 6 Drawer Chest MFC Finish
Fits in well in art studio.
The staff was very helpful with any information that I asked and was very prompt with there replies
Dams Bulk Corner Desk with Twin Cantilever Legs - (w) 1400mm x (d) 1200mm & Desk High Pedestal
I item I received was what I expected with one issue of the wrong legs sent but otherwise very satisfied with what I received
'Great service and very accommodating of non standard product changes.'
The service was excellent and the company specially amended the standard product build to make me a bespoke desk.
Monarch Computer Trolley - Compact Workstation
Good quality standard and easy to assemble.
'Would buy from you again'
Very pleased with the quality of the product, and the delivery firm was excellent, professional and courteous.
Only one concern - the holes for attaching the top/bottom pieces were wrongly aligned for the bolt or wooden peg. Luckily my husband was able to make the too-narrow hole wider and we attached the end pieces successfully.
Gentoo Combination Unit
Pleased with how strong unit was, lacking your fifth star because of the wrong size of holes for fastening top and bottom pieces with the bolts and wooden peg.
'Very happy with purchase.'
Excellent. Contacted customer service as original item was out of stock and checked alternative available. Ordered a similiar item which arrived on time as notified. Courier was really helpful too.
Desk is of good quality and easy to assemble.
Gentoo Wave Desk with Panel End Legs - (w) 1400mm x (d) 600mm-800mm
Really pleased with my purchase. Great quality, very sturdy and even managed to put it together on my own. Thank you.
'Excellent'
Excellent service and already ordered again
TC Office Bulk Steel Cupboard 1950mm High
Good furniture and very nice looking too
Gentoo Steel Mobile Pedestal
Good furniture and nice looking
'Recommended'
Easy purchase, good price, facts delivery.
Teknik Goliath Duo Chair
Chair is wide and seems so fr to be strong. However, it does not rise enough for an office desk chair, and the padded head support is far too low down and digs in your upper back if you are tall (the chair is allegedly for taller users). Also I'm not convinced it is actually leather...
quick fast service
Teknik Chairman Noir Chair
made my mattress feel like a bed of nails
'Excellent desk. Superb delivery service.'
Delighted with the desk which I ordered. It fits perfectly in the alcove in my study. Good communication about the delivery date and very helpful driver.
Dams Bulk Corner Desk with Twin Cantilever Legs - (w) 1400mm x (d) 1200mm
The corner desk fits perfectly and is ideal for my purposes. Very stable and well made.
'Fast delivery, comfort chair'
Fast delivery, comfort chair
TC Office Calypso 2 High Back Chair With Adjustable Arms
Very comfort chair for people who works with computer long time
'Can't say much I mean it's a desk but delivered promptly'
Speedy delivery. Delivery guys twice phoned me to provide an eta on the morning delivery due
Gentoo Rectangular Desk with Twin Cantilever Legs - (w) 1600mm x (d) 800mm
It's a desk ideal for my purpose. Easy to build
'Standing desk and chair purchase'
Next day delivery as promised for the standing desk.
The Web site was easy to use to select the options required for a desk and other items were easy to search as well. PayPal is available as well to purchase.
Lavoro Edge Height Adjustable Desk - (w) 1600mm x (d) 800mm
Next day delivery as promised and clear instructions provided on how to build the desk including changes to the original instructions where new screws were supplied in addition.
Lavoro 4 Way Programmable Memory Up/Down Switch & LCD Display
Easy to install and use and memory and LCD feature is a great option for this desk.
Lavoro Cable Management Tray System
Cable management tray is a must for this desk. Allows you to hide all your cables.